- Improve team priorities providing better business value
- Reduce Cycle Time, Lead Time and Response Time
- Team Building
- Improve Best Practices
- Reduce dependency on people knowledge and skills
- Improve and follow company processes and standards
- Improve team visibility with metrics
- Improve the team Service Catalogue and identify areas for automation and self-service
- Team Building
- Achieve Cost Reduction
ITIL TRAINING IS NOT ENOUGH FOR TEAMS TO PUT IT INTO ACTION.
BY PRACTICING KANBAN ITSM TEAMS WILL UNDERSTAND HOW TO IMPLEMENT ITIL AND IMPROVE THEIR PROCESSES AND PRACTICES.
LEAD TIME INCIDENTS FOR FIVE TEAMS
LESS OPEN INCIDENTS FOR FIVE TEAMS
SERVICE DESK TICKETS’S LEAD TIME BEFORE IMPLEMENTING KANBAN
SERVICE DESK TICKETS’S LEAD TIME AFTER IMPLEMENTING KANBAN
